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Ordering / Validation FAQ


Play Store Version


Is there a trial period ?

direct download version offers a 7 day trial period before any payment is necessary, and you can purchase the Play Store version (delete the trial first for the Play Store version) when it expires.

Do I need to pay for updates ?

No, all updates are free.

Where can I ask questions ?

There is a contact email in the application under Menu / Info / Support (for ordering/validation questions only please!)

Can I get an invoice from the developer ?

Sorry, no, the developer of Tasker has not sold you anything. You need to contact the seller of the app for an invoice (Play Store), just as you would get an invoice from the shop, not the manufacturer, if you bought a pair of shoes.

Play Store Version

Why does the Play Store version not support encryption ?

It is distributed by servers situated in the US and so is subject to their encryption export laws.

Can I switch to the Direct-Purchase version?

You cannot.

My card isn't accepted for payment, what can I do ?

This could be because Tasker is listed in GBP (Google won't allow a listing in $ for a non-US developer). Sometimes you just need to contact your credit-card company and ask them to authorize international purchases.

What can I do about other downloading/authorizing/installing issues ?

Problems with download e.g. 'authorizing purchase', and payment are always the result of a problem within Play Store and/or Google Checkout (the market payment processor). A developer has no control over these issues.

You could try first:

  1. go to Android's App Management screen (Menu / Settings / Applications / Manage Applications), select Running, click on Play Store, click Clear Data
  2. repeat for the Download Manager application
  3. reboot the phone

Some problems can be fixed by simply cancelling the order and trying again with a new purchase, though that might mean you can't cancel the 2nd purchase if you don't like the product.

Finally, please refer to Google's Play Store Support service. There's a specific page on resolving download problems and many relevant posts on Downloading, Authorizing and Installing.

What if I have to reinstall Tasker from scratch ?

If you have a completely new device, you should be able to download Tasker again without paying if you use the same Google account with the new device.

Tasker should should revalidate itself automatically (with an Internet connection) after around 20 minutes. If it doesn't manage after a few days, it will start asking you to do it manually.

Can I move Tasker to a different Google account ?

Short Version:

The developer is not able to move a Play Store version of Tasker to a new Google account, only Google can do that (but they won't).

Long Version:

For more than 5 years the developer handled repurchases manually while patiently waiting for the Google Megacorp with its endless resources to put in place a system for handling this themselves (it's their account and purchase system).

Unfortunately the developer is no longer willing to take the relatively large amount of time to process the increasing numbers of these repurchase requests.

Hopefully users can understand that this is not a job for the developer, that Google are dumping costs unfairly onto developers and that Google deserve any complaints about this, not the developer.

What is internal error in Play Store ?

Order processing for Play Store is extremely error-prone. In many cases, an order will be cancelled with the status internal error in Play Store and no further explanation is available.

Google have not responded to developer queries about this.

When it happens, the payment is sometimes taken from the customer's bank account even though they still cannot download the application onto their device. In such cases:

If the order is cancelled without payment, it may still be possible to order Tasker by first clearing Play Store and Download caches and trying again.

How do I fix the error duplicate provider authority ?

This is almost certainly because you've still got the trial version installed.

You need to delete the trial version via Android settings, restart the device then install from Play Store.

If you have configuration data to save, do Menu / Data / Backup first, then Menu / Data / Restore afterwards.

I have a Pre-Android-4.0 device, why isn't Play Store showing Tasker ?

That's also a mystery to the developer.

However, according to some users Tasker can be selected for downloading to the device via the website version of Play Store and then subsequently download onto the device via the on-device Play Store app.

What is the refund policy for Tasker ?

When you purchase from Play Store, you are subject to the Play Store refund policies. Please use Play Store's refund mechanism to request a refund.

The developer does not in general give refunds after the period stipulated by Google, but that varies from case to case.

If you are unsure whether to purchase Tasker, try the free trial first. The trial is also clearly linked from the app description in Play Store.